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Improvements in business processes for service delivery and support, are
among the most efficient ways to ensure your business benefits from information technology, economically gets or gives the
support it needs and achieves the levels of customer service and satisfaction you demand.
Whether you are providing internal IT applications
support, external customer product support or providing call centre functions for customer enquiries, our methodology can
help you achieve productivity and bottom-line benefits. Based on IT Infrastructure Library (ITIL) practices and international
standards (ISO 20000), combined with sophisticated business process modeling (BPMN) and simulation, this approach leads to
improved service desk performance, faster issues resolution and better problem management. Process performance can be quantitatively
assessed and prospective improvements evaluated before being implemented.
We can support you with the following activities:
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Assessing business objectives for service delivery &
support
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Benchmarking ITIL & ISO20000 compliance
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Business environment, data and process mapping
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Quantitative business process modeling and simulation
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Comparative evaluation of alternative / re-engineered processes
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Choosing optimum resources & IT solutions
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Decision support for business process improvement
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Recommendations and action plans for improvements
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Managing the delivery of business changes
Prosystems Corporation can provide direct support
to your business process champions or manage the whole business process improvement activity with the involvement of your
staff. Naturally we consult with your management at every step of the process so that you never feel you have lost control
of the decision making process.
If you would like to discuss the opportunities for business process
improvement withiin your organisation simply contact us at:
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